How to Prepare For A Telemedicine Visit

You may schedule a televisit with your doctor if:
  1. You live in Maryland
  2. You are an established patient in our practice
  3. You have portal access, and
  4. You have a smart phone or a computer with a camera
You can either call the office to schedule a televisit, or you can call to switch an existing appointment from an in-person visit to a televisit at any time before your appointment.
To log onto your televisit:
  1. Log onto the Healow app using your patient portal username and password
  2. Click on the “appointments” tab
  3. Click on the “televisit” icon under the appointment time
  4. Click on “Start televisit” on the bottom of the screen.
  5. Click on “Submit vitals” to skip this screen
  6. Click “Start televisit” to notify your doctor that you are ready for the visit.

You are all set! Your doctor will join the televisit call in just a few moments.

Alternate Platform if you do not have Healow
We are also using the HIPAA compliant televisit platform BACKLINE to perform televisits. To use BACKLINE, the staff will call you to get some preliminary information, then they will send you a link by email to connect with the office. When your doctor signs on, click [Matt, I will forward this button description later today] to start the visit. You are all set!
Please note that your doctor may decide that a physical examination is essential to diagnose your joint problem, or to assess your current medicines and make medication changes. In that case we will ask that you come in for an in-person exam. New patients cannot be evaluated by telemedicine. All new patients will require an in-person appointment with your new doctor.

Welcome to the Center for Rheumatic Diseases and Osteoporosis, PA

New Covid-19 Office Policies

To our valued patients,

In order to protect our patients and staff, and as a precaution against the spread of COVID-19 in the community, we have put in place several new office policies:

  • Everyone entering our office MUST WEAR a face mask. We apologize that we are unable to supply masks to patients at this time, due to the national shortage. Click here for a quick and excellent video from the Surgeon General on how to make one.
  • Please DO NOT visit our office if you have fever, OR respiratory symptoms such as cough, OR symptoms of a gastrointestinal illness, OR if, in the past 14 days, you have had close contact with someone who has had Covid, OR if you have recently traveled to an area that has had significant Covid infection. If any of these applies, please call to reschedule your appointment or infusion, or to schedule a televisit.
  • In order to practice social distancing in the office, we have markedly restricted our number of in-office doctor’s appointments. Most visits are being conducted by TELEVISIT through the Healow app, or through the Backline platform that works on any browser. Please see Office News on our website home page for more details, after you close this window, and please call our staff with any questions about televisits.
  • We are FULLY OPEN for INFUSION THERAPY without interruption, and we recommend that you continue your infusion therapy on your regular schedule. For your convenience and safety, we offer CURBSIDE CHECK-IN: when you arrive in our parking garage, call the office, and the staff will let you know when your infusion chair is open and ready for you (usually there is no wait). We practice careful social distancing and frequent sterile cleaning in the infusion suite, and masks must be worn by all patients and staff at all times throughout the office, including in the infusion suite.

More details about our Covid-19 policies can be found under Office News on the home page of the website, after you close this window. We appreciate you, and value the trust you have placed in our practice in seeking medical care with us. We welcome any questions you have about any of our office policies, either by phone call, or by portal message. For more information about Covid-19 from the CDC, visit www.cdc.gov.